A place beyond compare.
With Services to match.

Our Services

The Moonlight Lodging team strives to provide the highest quality service for guests staying in our rental program. With in-house housekeeping and facility maintenance staffs, as well as in-depth knowledge of Moonlight Basin, Big Sky and the surrounding area, we are ready to make sure you’ll have the vacation of a lifetime.

Services List

Lodging Reservations Line

Available 9AM – 5PM, 7 days a week

Maintenance Technicians

Available 9AM – 5PM, 7 days a week

Moonlight Basin Security Team

Available 24 hours, 7 days a week

Concierge Team

Available 9AM – 5PM, 7 days a week

UPS/FEDEX DELIVERY SERVICE

IN-PERSON CHECK-INS W/ RESIDENTIAL ASSOCIATE

PROVIDED HOME AMENITIES

Click here to see full list.

LIFT TICKET PICK-UP AND DELIVERY

Advanced Concierge Vacation Planning

COMPLIMENTARY TRASH PICK-UP

DAILY HOUSEKEEPING SERVICE PER REQUEST ($)

grocery delivery

1 complimentary grocery pick-up and stocking when you pre-order with a grocery store in Big Sky.

What We Provide

KITCHEN

  • Starter Coffee
  • Trash Bags
  • Dishwasher Detergent
  • Dish Soap
  • Sponge
  • Paper Towels
  • Basic Cleaning Supplies
  • Salt/Pepper
  • Olive Oil & Vinegar

BATHROOMS

  • Kleenex
  • Towels
  • Toilet Paper
  • Hand Soap
  • Shampoo
  • Shower Gel
  • Body Lotion
  • Hairdryer

BEDROOMS

  • Luxury Linens
  • Seasonal Appropriate Bedding

LAUNDRY ROOM

  • Washer & Dryer
  • Laundry Detergent
  • Iron
  • Ironing Board

FAQ

Find Answers to

Common Questions.

Where do we check in?

Our lodging team will reach out in advance of your arrival to provide instructions & driving directions. If you arrive prior to 7pm, a member of the lodging team will meet you at the Moonlight Basin Gatehouse which is located at the entrance of Moonlight Basin. We will escort you to your home from the Gatehouse and provide you with a personal in-home orientation.

When is departure time?

Housekeeping will arrive promptly at 10:00am. Late checkouts are not guaranteed.

What is included in the housekeeping services fee?

Housekeeping services will cover a full departure clean of your rental home, daily trash pick-up, additional linens and towels by request.

Where do we rent skis?

We partner with several rental companies. To learn more, contact our Moonlight Basin Lodging Team at (406) 924-1402

Do all homes have golf course access?

No. Only homes in LakeLodge or the Moonlight Lodge holding founding and signature memberships offer access to The Reserve golf course. Be sure to check that the home is a golf property prior to booking.

Still have questions?

Contact Us

Our Policies

General

  • Standard Check-In Time: 4:00 PM
  • Standard Check-Out Time: 10:00 AM
    • Early Check-Ins & Late Check-Outs are not guaranteed and will be reviewed on a case-by-case basis. Additional fees may apply.
  • All Properties are Non-Smoking.
  • All Properties are Non-Pet Unless Specified.
  • Guest access is not available for homes outside of the LakeLodge and Moonlight Lodge.
  • Golf guest play is available in LakeLodge units and/Moonlight Lodge units holding the required level of membership through Moonlight Basin. Subject to greens fees rates set by the moonlight golf team.
  • Moonlight Member Lounge is not accessible to rental guests.
  • Member only events not accessible to rental guests unless otherwise specified.
  • Moonlight Basin Facilities subject to Member Blackout Dates.

Standard Deposits and Cancellation Policies 

  • Advanced payment of 50% of booking total is required to secure reservation.
  • 100% of booking total due if reservation made within 60 days prior to arrival unless otherwise specified in rental agreement.
  • Full refund less 3.5% of booking total up to (61) days prior to arrival unless otherwise specified in rental agreement.
  • No refunds within (60) days prior to arrival unless otherwise specified in rental agreement

Holiday Deposits and Cancellation Policies

  • Advanced payment of 50% of booking total is required to secure reservation.
  • 100% of booking total due if reservation made within 90 days prior to arrival unless otherwise specified in rental agreement.
  • Full refund less 3.5% of booking total up to (91) days prior to arrival unless otherwise specified in rental agreement.
  • No refunds within (90) days prior to arrival unless otherwise specified in rental agreement

Payment Methods

  • Payment methods include Mastercard, VISA, or American Express.
  • Credit Card Processing fee of 3.5% applied to all credit card transactions.
  • There is no refund for early departure or late arrival of any property.

RENTAL INSURANCE 

  • $135 non-refundable rental insurance required for all properties unless otherwise specified
  • This insurance covers unintentional damages and/ or standard wear/tear that occur during the stay
  • Rental insurance does not cover intentional damage to the property and repairs incurred due to intentional damage may be billed to the credit card on file for the value of the declaration